Questions & Answers

Shipment

Shipping is completely free!

We ship with DHL and Hermes.

Yes, all our deliveries are insured.

As soon as your order is on its way to you, you will receive a shipping confirmation by email.

return

Yes, you can return your order within 14 days of receipt of the goods.

Please send us an email with the subject "Return" and your order number to info@paneclo.com and we will send you the return label. Please fill out the sample cancellation form and put it in the original packaging and hand it in at a packing station. Your return will be processed within 14 days and you will receive your refund.

payment

With us you can pay with the following payment options:

- PayPal

- Klarna

- Instant bank transfer

- Credit card (Amex, Visa, MasterCard)

- Union Pay

- Shop Pay

- Apple Pay

- Google Pay

Yes, we only work with well-known and trustworthy payment providers. Furthermore, our site has secure SSL encryption.

Order

Yes, as long as your order has not been shipped, it can be changed.

As long as your order has not been shipped, it can be cancelled.

Do you have further questions?

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